Bill > S2922

This bill requires the Chief Administrator of the Motor Vehicle Commission (MVC), which is the state agency responsible for driver's licenses and vehicle registrations, to establish standards for average customer wait times at its facilities. Specifically, within 60 days of the bill becoming law, the Administrator must set standards aiming for average wait times of 30 minutes or less, and subsequently, aim for 15 minutes or less. This information about customer wait times will be made public annually. Additionally, the bill mandates the development of incentives to help achieve these wait time goals, and these goals are to be incorporated into the MVC's overall efforts to improve the safety and security of its systems.