• Views: in the last
  • 10Week
  • 7Month
  • 92Total


  • NJ A1250
  • "Save New Jersey Electric and Gas Public Utility Customer Service and Call Center Jobs Act"; requires notification by electric and gas utilities when relocating customer and call centers out of State.
Introduced
(1/27/2016)
In Committee
(1/27/2016)
Crossed OverPassedSignedDead/Failed/Vetoed
2016-2017 Regular Session
This bill requires that any employer that relocates either a walk-in customer service center, call center, collection call center, billing department, or payment center, or transfers either one or more facilities or operating units comprising at least 30 percent of a walk-in customer service center's, call center's, collection call center's, billing department's or payment center's total operating volume of telephone calls, email messages, or other electronic communications when measured against the previous 12 month average volume of those operations, from the State to any other state or territory of the United States of America or to a foreign country shall notify the Commissioner of the Department of Labor and Workforce Development ("commissioner") at least 120 days prior to the relocation or transfer of operations. "Employer," as defined in the bill, is an electric or gas public utility regulated by the Board of Public Utilities ("board"). The bill requires the commissioner to compile and maintain a list of all employers that provide notification under the bill. The commissioner shall update the list on a monthly basis and an employer shall remain on the list for a period not to exceed three years after each instance of notification. The commissioner shall make the list of employers available to the public and prominently display a link to the list on the Internet website of the Department of Labor and Workforce Development. The bill provides that an employer that is added to the list compiled and maintained by the commissioner shall be ineligible to receive any direct or indirect State grant, guaranteed loan, tax benefit, and any other financial support for the three years following the date upon which the employer is added to the list. In any proceeding to fix or increase the rates of an employer pursuant to R.S.48:2-21, the board shall ascertain whether that employer has been, within the three years preceding the employer's petition for a rate increase, included on the list compiled and maintained by the commissioner. The bill allows the commissioner, in consultation with the appropriate governmental entity providing any direct or indirect State grant, guaranteed loan, tax benefit, rate increase or any other financial support to an employer, to waive the State financial support prohibition if it is demonstrated, to the satisfaction of the commissioner, that the prohibition would result in a substantial loss of jobs in this State or harm the environment. The bill requires a State department or agency, in making or awarding a contract for "customer service work" as that term is defined in the bill, to grant a preference for such contract to qualified businesses located in the State and employing residents of the State, up to the limits set forth under rules and regulations promulgated. The bill provides that an employer shall not, without approval of the board, contract for customer service work previously performed by employees of the employer. The board, prior to approving any request by an employer to contract for customer service work previously performed by employees of the employer, shall, after adequate notice and public hearing, evaluate the impact of the contracting of customer service work on competition, on the rates of ratepayers affected by the contracting of customer service work, on the employees of the affected employer, and on the provision of safe, proper, and adequate electric and gas utility service at just and reasonable rates. The board shall not approve the contracting of customer service work by an employer until the employer shall prove, by a preponderance of evidence, that positive benefits shall flow to customers and the State and, at a minimum, that there are no adverse impacts on customer service, reliability, or quality as a result of the contracting of customer service work previously performed by employees of the employer. Lastly, the bill provides that if, after a thorough review of all evidence, written and oral, produced pursuant to the aforementioned notice, and public hearing, the board finds that the proposed contracting of customer service work previously performed by employees of the employer will not result in positive benefits and will have a negative impact on either the community or the employer's customer service, reliability of service, or quality of service, then the board shall deny the request.
Labor
Introduced, Referred to Assembly Labor Committee  (on 1/27/2016)
 
 

Date Chamber Action Description
1/27/2016 A Introduced, Referred to Assembly Labor Committee
Date Motion Yea Nay Other
None specified