summary
Introduced
06/26/2019
06/26/2019
In Committee
06/26/2019
06/26/2019
Crossed Over
Passed
Dead
12/31/2020
12/31/2020
Introduced Session
116th Congress
Bill Summary
To direct the Secretary of Education to develop a common manual for loan servicers to ensure quality of practice and increase borrower satisfaction. This bill requires the Department of Education (ED) to develop and update a manual of common procedures and policies for loan servicers that enter into contracts with ED for the origination, servicing, and collection of loans under the Federal Family Education Loan program, the Federal Direct Loan program, and the Federal Perkins Loan program. Such manual must include a minimum standard of quality and practice to ensure that borrowers are well-served by loan servicers.
AI Summary
This bill, the Better Service to Borrowers Act of 2019, directs the Secretary of Education to develop and regularly update a common manual of procedures and policies for loan servicers that contract with the Department of Education to originate, service, and collect federal student loans. The manual must include a minimum standard of quality and practice to ensure that borrowers are well-served by loan servicers across the Federal Family Education Loan program, the Federal Direct Loan program, and the Federal Perkins Loan program. The bill also requires the Secretary to incorporate the manual's procedures and policies into contracts with loan servicers.
Committee Categories
Education
Sponsors (5)
Last Action
Referred to the House Committee on Education and Labor. (on 06/26/2019)
Official Document
bill text
bill summary
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bill summary
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bill summary
| Document Type | Source Location |
|---|---|
| State Bill Page | https://www.congress.gov/bill/116th-congress/house-bill/3519/all-info |
| BillText | https://www.congress.gov/116/bills/hr3519/BILLS-116hr3519ih.pdf |
| Bill | https://www.congress.gov/116/bills/hr3519/BILLS-116hr3519ih.pdf.pdf |
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