Bill
Bill > S1652
NJ S1652
Provides consumer protections under certain telecommunications service provider contracts.
summary
Introduced
02/13/2020
02/13/2020
In Committee
02/13/2020
02/13/2020
Crossed Over
Passed
Dead
01/11/2022
01/11/2022
Introduced Session
2020-2021 Regular Session
Bill Summary
This bill imposes certain obligations on a provider of cable television service, telephone service using any telephony other than wireless telephone service, or Internet access service, that provides these services individually or, in combination with any of the aforementioned services, via a contract or service agreement with a subscriber. Specifically, if a subscriber of the aforementioned service or services (subscriber) experiences and reports to the provider of the service or services (provider) a service outage occurring more than three times in any 30-day period, the provider: 1) is prohibited from imposing any early termination, cancellation, or any otherwise applicable fee or charge on the subscriber for terminating service with the provider prior to the expiration of the service contract; 2) is to refund to the subscriber any applicable fee or charge paid by the subscriber for establishing or activating service with the provider; and 3) is to refund to the subscriber the amount of any early termination, cancellation, or any otherwise applicable fee or charge that the subscriber paid for terminating service with the subscriber's previous provider. A subscriber requesting a refund of the charge for terminating service with the subscriber's previous provider is required to submit to the provider a copy of the statement of payment to the subscriber's previous provider as acceptable evidence that the fee or charge was paid. The bill requires providers to keep a record of the dates of all telecommunications service outages that its subscribers have reported to the provider and to notify each subscriber that has experienced a service outage occurring more than three times in any 30-day period of that situation. Any violation of the provisions of this bill is to be deemed an unlawful practice subject to the penalties applicable pursuant to section 1 of P.L.1966, c.39 (C.56:8-13) and section 2 of P.L.1999, c.129 (C.56:8-14.3).
AI Summary
This bill imposes certain obligations on providers of cable television, telephone, or internet access services if their subscribers experience and report more than three service outages in a 30-day period. Specifically, the provider is prohibited from charging the subscriber any early termination or cancellation fees, must refund any activation fees, and must reimburse the subscriber for any early termination fees paid to the previous provider. The bill also requires providers to keep records of service outages and notify subscribers who experience more than three outages in 30 days that they are eligible for these protections. Any violations of the bill's provisions are considered unlawful practices subject to applicable penalties.
Committee Categories
Business and Industry
Sponsors (1)
Last Action
Introduced in the Senate, Referred to Senate Commerce Committee (on 02/13/2020)
bill text
bill summary
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bill summary
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bill summary
Document Type | Source Location |
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BillText | https://www.njleg.state.nj.us/2020/Bills/S2000/1652_I1.HTM |
Bill | https://www.njleg.state.nj.us/2020/Bills/S2000/1652_I1.PDF |
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