Bill > A01444

This bill directs telecommunications and cable corporations to provide call center service assistance from centers located within the state and their service areas. It includes a list of services that must be provided, such as determining customer financial responsibility, taking requests for new or additional services, preparing installation and repair orders, and handling payment and credit arrangements. The bill also restricts corporations from closing or relocating call centers without prior notice and hearing, and limits the percentage of jobs that can be permanently transferred out of the state. The bill includes exceptions for debt collection activities and instances where employee attendance falls below 90% in a given month.

Government Affairs

https://www.nysenate.gov/legislation/bills/2021/A1444