Bill > S2056

This bill, titled the "Save Massachusetts Call Center Jobs Act of 2021", aims to discourage employers from closing call centers and customer service operations in Massachusetts and relocating them overseas. The key provisions include: 1. Requiring employers that intend to relocate at least 30% of a call center's operations from Massachusetts to a foreign country to provide 120 days' notice to the Secretary of Labor and Workforce Development, with a penalty of up to $10,000 per day for non-compliance. 2. Requiring the Secretary to compile a semiannual list of employers that have relocated call center or customer service operations from Massachusetts to a foreign country. 3. Making employers on the relocation list ineligible for state grants, loans, or tax benefits for 5 years, with an exception if the lack of such support would result in substantial job loss or environmental harm. 4. Requiring all state-business-related call center and customer service work to be performed within Massachusetts, with a 2-year transition period for existing out-of-state contractors. 5. Ensuring that workers affected by such relocations will still be eligible for state benefits like unemployment compensation and job retraining programs.

Budget and Finance, Government Affairs

https://malegislature.gov/Bills/192/S2056