summary
Introduced
05/28/2021
05/28/2021
In Committee
05/28/2021
05/28/2021
Crossed Over
Passed
Dead
01/03/2023
01/03/2023
Introduced Session
117th Congress
Bill Summary
A BILL To improve public trust in the Federal Government by estab- lishing customer experience as a central measure of per- formance for agencies and the Federal Government, and for other purposes.
AI Summary
This bill aims to improve public trust in the federal government by establishing customer experience as a central measure of performance for agencies and the federal government. It requires agencies to focus on delivering high-quality, responsive, and effective services to the public, and to communicate the impact and achievements of the government in a more engaging and transparent manner. The bill also creates a Chief Customer Experience Officer position to lead government-wide efforts to improve customer experience and public trust.
Committee Categories
Government Affairs
Sponsors (5)
Last Action
Referred to the Committee on Oversight and Reform, and in addition to the Committee on Appropriations, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned. (on 05/28/2021)
Official Document
bill text
bill summary
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bill summary
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bill summary
| Document Type | Source Location |
|---|---|
| State Bill Page | https://www.congress.gov/bill/117th-congress/house-bill/3609/all-info |
| BillText | https://www.congress.gov/117/bills/hr3609/BILLS-117hr3609ih.pdf |
| Bill | https://www.congress.gov/117/bills/hr3609/BILLS-117hr3609ih.pdf.pdf |
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