Bill
Bill > S3841
summary
Introduced
06/01/2021
06/01/2021
In Committee
06/10/2021
06/10/2021
Crossed Over
Passed
Dead
01/11/2022
01/11/2022
Introduced Session
2020-2021 Regular Session
Bill Summary
This bill requires the New Jersey Motor Vehicle Commission (commission) to establish and maintain a toll-free telephone hotline where commission employees, or persons under contract with the commission, are available in real-time, at a minimum, during weekdays between 8:30 a.m. and 5:30 p.m., to assist individuals in navigating the commission's website and processing online transactions.
AI Summary
This bill requires the New Jersey Motor Vehicle Commission (MVC) to establish and maintain a call center where MVC employees or contracted personnel are available in real-time to assist individuals with navigating the MVC's website and processing online transactions. The call center must operate on weekdays between 8:30 a.m. and 4:30 p.m. and provide services in both English and Spanish. Additionally, the MVC must collect and publish quarterly performance reports on the call center's metrics, such as call volume, wait times, call purposes, and call lengths.
Committee Categories
Budget and Finance, Transportation and Infrastructure
Sponsors (1)
Last Action
Referred to Senate Budget and Appropriations Committee (on 06/10/2021)
Official Document
bill text
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bill summary
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bill summary
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