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Bill > H3952


MA H3952

Relative to internet service outages


summary

Introduced
07/14/2021
In Committee
07/14/2021
Crossed Over
Passed
Dead
12/31/2022

Introduced Session

192nd General Court

Bill Summary

Relative to internet service outages. Advanced Information Technology, the Internet and Cybersecurity.

AI Summary

This bill amends Chapter 25C of the General Laws to require internet service providers (ISPs) conducting business in Massachusetts to submit annual emergency response plans to the Department of Public Utilities (the Department) for review and approval. The plans must include provisions for restoring service during widespread outages due to storms or other causes, such as identifying management staff and service workers, a communications system with customers, coordination with local emergency management officials, and designation of a call center in the Commonwealth. The Department may request plan amendments and investigate deficiencies, and can deny recovery of service restoration costs if an ISP fails to implement its plan. ISPs must also designate employees to coordinate with the Massachusetts Emergency Management Agency and serve as community liaisons during emergencies. The bill aims to ensure prompt and effective restoration of internet service during widespread outages.

Committee Categories

Business and Industry

Sponsors (13)

Last Action

Accompanied a study order, see H5040 (on 08/29/2022)

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