Bill > A5215

This bill establishes a Customer Service Initiative for state government agencies in New Jersey. The initiative aims to foster improvements in customer service by focusing on three core areas: a renewed focus on a strong service culture, improved customer service training for state employees, and the establishment of new service performance metrics. Each state agency is required to develop and maintain a written plan to continually improve service delivery, including minimum response times for various inquiries and services. The plans will be reviewed annually by a panel appointed by the Governor, who will report on the improvements in service delivery using key performance metrics made available to the public. The bill also requires state agencies to display a Customer Service Promise, which outlines the principles of providing excellent customer service, and to implement employee recognition programs to encourage outstanding service delivery.

Government Affairs

https://www.njleg.state.nj.us/bill-search/2022/A5215