Bill > S3256

This bill establishes the Veterans Experience Office (VEO) within the Department of Veterans Affairs (VA). The VEO will be led by a Chief Veterans Experience Officer who will report directly to the VA Secretary. The VEO's main functions include setting the customer experience strategy, framework, and policy for the VA, requiring other VA organizations to report on customer experience metrics and improvement efforts, and carrying out other customer experience-related duties as the Secretary deems appropriate. The bill also ensures the VEO has the necessary staff, resources, and access to customer experience information to fulfill its responsibilities.