Bill > SR29

This resolution urges health insurance and prescription drug providers to improve their automated telephone answering services by ensuring that callers have a simple way to communicate with a human representative during normal business hours. Specifically, the resolution calls for these providers to offer an option to press zero on the telephone keypad to either speak directly with a human operator or leave a recorded message. The resolution highlights that current automated systems can be challenging to navigate, particularly for senior citizens and individuals with hearing impairments, and that consumers often spend excessive time trying to reach a person to resolve simple concerns. By recommending a uniform method of accessing human assistance, the resolution aims to improve customer service and make communication with these providers more accessible and efficient.

Health and Social Services

https://www.njleg.state.nj.us/bill-search/2024/SR29