Bill > S579

Introduced Session

This bill establishes the independent State Office of the Consumer in the Legislative Branch of State Government. The head of the office will be a director who will serve a term of six years. The director will be appointed the President of the Senate, the Speaker of the General Assembly, the Senate Minority Leader and the Assembly Minority Leader by consensus and be a person qualified by education, training, and prior work experience to direct the work of the office and to perform the duties and functions and fulfill the responsibilities of the position. The Office of the Consumer will be responsible for conducting routine, periodic, and random phone call assessments of local government, school district, and State offices and the offices of regulated health insurance companies by calling those offices to determine the responsiveness and accessibility of the office. The office will also be responsible for periodic assessments of the websites of local government, school district, and State offices and the offices of regulated health insurance companies and by assessing the user-friendliness of the websites. The director will make monthly reports to the Legislature and the Governor that include the frequency and ease of reaching a live person to speak to when calling offices and the ease of finding information and user-friendliness of the websites visited during the reporting period.

Committee Categories

Jon Bramnick (R)*,  Tony Bucco (R)*,  Holly Schepisi (R), 

Introduced in the Senate, Referred to Senate State Government, Wagering, Tourism & Historic Preservation Committee (on 01/09/2024)

Official Document