Bill > HB660

This bill establishes specific caseload limit goals for various types of caseworkers and call processing standards for the state's abuse, neglect, and exploitation hotline, aimed at improving service quality and worker efficiency. Specifically, the bill sets maximum average caseloads for different child protective services caseworkers (such as 15 cases for investigative workers, 10 cases for family-based safety services, and 20 cases for conservatorship and foster/adoption programs), child-care licensing inspectors (64 nonresidential facilities), day-care investigators (17 investigations), and adult protective services specialists (22 cases). Additionally, the bill establishes hotline performance goals, including a maximum average hold time of five minutes and a call abandonment rate not exceeding 25 percent per fiscal year. The Health and Human Services Commission and Department of Family and Protective Services are required to submit a joint report by December 1, 2026, detailing their progress towards these caseload and call processing goals. These provisions are contingent on available appropriated funding and are set to take effect on September 1, 2025, with the aim of improving the efficiency and quality of protective services in Texas.

Health and Social Services

https://capitol.texas.gov/BillLookup/History.aspx?LegSess=89R&Bill=HB660