Bill > HB885

This bill aims to improve customer service for Montana's Medicaid program by implementing several key technological and administrative reforms. The bill requires the Department of Public Health and Human Services to modernize its client interactions by accepting applications, renewals, and document submissions online and via mobile devices, and using text messaging and email to communicate with members. The department must provide a phone hotline with expected wait times and callback options, and establish a system to notify members about upcoming deadlines. The bill mandates that all client-facing technology be mobile-first, with optimal functionality on cell phones, tablets, and computers by June 30, 2026. Additionally, it requires written applications and renewal notices to be in plain language and translated into the state's five most commonly spoken languages. The department must submit quarterly reports to the legislature detailing application and renewal statistics, ex parte renewal rates, and other performance metrics. The bill also directs the department to reopen 10 local offices of public assistance by June 30, 2026, with locations selected based on factors like hotline call volume, distance to existing offices, and Medicaid disenrollment rates. To support these initiatives, the bill appropriates $200,000 from the general fund, which is intended as a one-time appropriation for implementation.

Budget and Finance, Health and Social Services

https://bills.legmt.gov/#/laws/bill/2/LC2541