Bill > HB510

This bill aims to improve customer service and accessibility for Medicaid clients in Montana through several key provisions. The bill requires the Department of Public Health and Human Services to modernize its application and communication processes, including accepting applications and renewals online and by phone, using text messaging and email for notifications, and providing a phone hotline with expected wait times and callback options. The department must develop mobile-friendly technology for client interactions, with a target of having this fully implemented by June 30, 2026. The bill mandates that all written application notices be in plain language and translated into the state's five most commonly spoken languages. Additionally, the department must provide quarterly reports to the legislature detailing application and renewal statistics, including completion rates, ex parte (automatic) renewal success, and hotline performance. The bill also directs the department to reopen 10 local offices of public assistance by June 30, 2026, with locations chosen based on factors like hotline call volume, distance to existing offices, and Medicaid enrollment patterns. To support these initiatives, the bill includes a $3 million appropriation from the general fund for implementation. The overall goal is to streamline Medicaid services, improve client communication, and make the application and renewal processes more accessible and user-friendly.

Health and Social Services

https://bills.legmt.gov/#/laws/bill/2/LC3803