Bill > SB0169

This bill establishes new protections for call center workers and regulations for businesses operating call centers in Indiana. The legislation requires employers with 50 or more employees to notify the Indiana Economic Development Corporation (IEDC) at least 120 days before relocating a call center or a significant portion of its operations to a foreign country. If an employer fails to provide this notice, they become ineligible to receive state grants, loans, or tax credits for seven years. The IEDC will compile a list of companies that relocate call centers and notify state agencies, and such companies will be ineligible for state financial incentives for five years. Additionally, starting July 1, 2025, all state contracts for call center or customer service work must be performed entirely within the United States, and contractors cannot hire individuals outside the U.S. to perform these services. By July 1, 2027, every employee working on state call center or customer service contracts must be located within the United States. The bill includes provisions for potential waivers if denying financial incentives would result in substantial job loss, environmental harm, or significant economic impact to the state. Importantly, the legislation explicitly states that it does not permit withholding or denying employee payments, compensation, or benefits.

Business and Industry

https://iga.in.gov/legislative/2025/bills/senate/169/details