Bill > S00904

This bill, known as the Consumer Utility Protections During Investigations (CUPDI) Act, establishes new protections for residential and commercial utility customers during commission investigations. Under the bill, utility corporations are prohibited from imposing late fees, interest, or penalties during an investigation, though these charges can be retroactively applied if the investigation ultimately favors the utility company. The bill also prevents utility services from being terminated for non-payment during an investigation, maintaining service for up to 120 days after the investigation's findings are published. Utility corporations must notify their residential customers within ten days of an investigation's start through various means such as letters, bill notices, phone calls, and website postings. Additionally, the public service commission must post a general public notice within three days of an investigation's commencement. The bill requires the commission to submit an annual report to state leadership detailing investigations, including case numbers and explanations for why specific provisions were deemed appropriate. These provisions apply to residential and commercial gas, electric, and steam utility services, with exceptions for individual customer complaints and major service changes.

Government Affairs, Transportation and Infrastructure

https://www.nysenate.gov/legislation/bills/2025/S904