Bill > SB00091

This bill proposes to extend existing regulations (specifically referencing public act 20-5) to telecommunications and Internet service providers, requiring them to provide residential customers with a $100 credit for each full day of service outage. The legislation aims to increase accountability for service interruptions and enhance consumer protections by mandating financial compensation when customers experience extended service disruptions. By establishing a standardized credit mechanism, the bill seeks to incentivize service providers to maintain more reliable network infrastructure and provide timely resolution of outages. The bill represents a consumer-focused approach to addressing service reliability in telecommunications and Internet services, giving customers a direct financial remedy when they experience significant service interruptions. The proposed $100 per day credit is a substantial penalty that could motivate companies to prioritize service quality and quickly restore connectivity when technical issues arise.

Transportation and Infrastructure

https://www.cga.ct.gov/asp/cgabillstatus/cgabillstatus.asp?selBillType=Bill&bill_num=SB00091&which_year=2025