Bill > SB00307

This bill would amend title 16 of the general statutes to prohibit telecommunications service providers, which includes telephone companies, internet service providers, community antenna television (cable TV) providers, and video service providers, from charging customers an additional fee for receiving a paper bill. Currently, some telecommunications companies impose extra charges on customers who prefer to receive a physical paper bill instead of an electronic bill, and this legislation would make such fees illegal. The bill aims to ensure that customers have the option to receive a paper bill without incurring extra costs, which could be particularly important for individuals who may have limited internet access, prefer physical documentation, or have difficulty reading electronic bills. By preventing these providers from charging a fee for paper bills, the legislation seeks to protect consumer choices and make billing practices more customer-friendly.

Transportation and Infrastructure

https://www.cga.ct.gov/asp/cgabillstatus/cgabillstatus.asp?selBillType=Bill&bill_num=SB00307&which_year=2025