Bill > SB00383

This bill requires a comprehensive audit of utility shut-off protection measures implemented during times of customer financial hardship. Specifically, the bill mandates an examination of hardship protection measures that prevent utility service termination for customers experiencing financial difficulties. The audit will investigate two key aspects: first, the efforts made by public utilities and the Public Utilities Regulatory Authority (PURA) to recover costs of unpaid bills from customers using these protection measures, and second, whether these unpaid costs have been inappropriately passed on to other ratepayers, even if the utility has already recovered the costs through alternative means. Additionally, the bill requires PURA to provide monthly public updates detailing the progress of collecting unpaid utility bills related to hardship protection measures and reporting the total outstanding amount of these unpaid bills. The goal of this legislation appears to be increasing transparency and ensuring that the financial burden of utility bill relief is not unfairly distributed among utility customers.

Transportation and Infrastructure

https://www.cga.ct.gov/asp/cgabillstatus/cgabillstatus.asp?selBillType=Bill&bill_num=SB00383&which_year=2025