Bill > S01366

This bill directs the commissioner of the Office of Mental Health to create rules and regulations that prohibit any suicide prevention or mental health services hotline operated or sponsored by the state from being automated. In practical terms, this means that when someone calls a state-run mental health or suicide prevention helpline, they must be able to speak directly with a human operator rather than being routed through an automated phone system or interactive voice response (IVR) menu. The goal appears to be ensuring that individuals experiencing mental health crises or having suicidal thoughts can immediately access human support and empathy, rather than potentially becoming frustrated or discouraged by an impersonal automated system. The bill would amend the mental hygiene law by adding a new subdivision that mandates this requirement, and it would take effect 30 days after becoming law, with provisions allowing preliminary rule-making to occur immediately.

Budget and Finance, Health and Social Services

https://www.nysenate.gov/legislation/bills/2025/S1366