Bill > SB0078

This bill creates a new position called the Homeless Services Provider Ombudsman within the Office of Homeless Services to investigate complaints against service providers on behalf of individuals experiencing homelessness. The ombudsman, who will be appointed by the executive director of the department, must have executive experience and knowledge of human welfare and state laws regarding vulnerable populations. The ombudsman's key responsibilities include providing training and information about homeless services, maintaining a website with accessible information, investigating complaints about service providers, and determining whether a service provider's actions violate laws or put clients at risk. The ombudsman will be required to produce an annual report detailing the total number of complaints filed, investigated, and any recurring themes, as well as make recommendations for policy improvements. Service providers will be mandated to display informational posters about the ombudsman program, and the position is initially set to continue until July 1, 2030. The bill also modifies existing reporting requirements for the Office of Homeless Services to include data provided by the ombudsman, ensuring greater transparency and accountability in homeless services.

Government Affairs, Health and Social Services

https://le.utah.gov/~2025/bills/static/SB0078.html