Bill > HB2176

This bill introduces several changes to Arizona's health care institution licensing and complaint investigation processes. It modifies existing law to provide more transparency and structure in how the state Department of Health investigates complaints against health care facilities. The bill requires the department to notify a health care institution about the nature of a complaint during an investigation, while protecting the complainant's identity. It mandates the creation of a public priority matrix that explains how complaints are categorized, prioritized, and investigated, with specific time frames for initiating investigations. The bill also limits complaint investigations to violations that occurred within the past year. Additionally, it establishes a formal process for health care institutions to dispute deficiencies found during state surveys, requiring the department to review disputed claims within ten business days and provide a detailed written explanation for approving or denying each dispute. Importantly, the bill requires the department to implement an annual training program for licensing surveyors and their supervisors, focusing on professional conduct, clear communication, understanding of policies and procedures, and proper complaint investigation techniques. These changes aim to improve accountability, transparency, and fairness in the state's health care institution oversight process.

Health and Social Services

https://apps.azleg.gov/BillStatus/BillOverview/81874