Bill > SB00609

This bill requires telecommunications companies and streaming service providers operating in the state to follow three key consumer protection measures: First, if a customer cancels a monthly subscription, the company must provide a pro rata rebate, meaning customers will be refunded for any unused days after their cancellation date. Second, companies must give consumers at least 90 days of advance notice before implementing any pricing or fee changes, with an exception for state or federally mandated charges. Third, companies are prohibited from charging cancellation fees unless those fees are specifically outlined in a contract between the provider and the consumer. The bill aims to increase transparency in billing practices and protect consumers from unexpected charges or sudden price increases in telecommunications and streaming services. By mandating pro rata refunds, advance notice of changes, and limiting cancellation fees, the legislation seeks to give consumers more control and predictability in their service agreements.

Justice

https://www.cga.ct.gov/asp/cgabillstatus/cgabillstatus.asp?selBillType=Bill&bill_num=SB00609&which_year=2025