Bill > S02326

This bill directs the New York City Housing Authority (NYCHA) and the Department of Information Technology and Telecommunications to establish a 311 hotline specifically for public housing residents to report housing violations and submit complaints. The 311 hotline, which is New York City's citizen service center, will provide a centralized mechanism for NYCHA residents to communicate housing-related issues. The bill amends both the public housing law and the New York City Charter to create this new reporting system. Under the legislation, the department is authorized to create rules and procedures for receiving and processing these complaints, and to ensure they are effectively transmitted to NYCHA in coordination with the Department of Housing Preservation and Development. The bill will take effect 180 days after becoming law, with both NYCHA and the Department of Information Technology and Telecommunications authorized to develop the necessary implementation rules in the meantime.

Housing and Urban Affairs

https://www.nysenate.gov/legislation/bills/2025/S2326