Bill > H5068

This bill extends and modifies provisions related to utility service termination protections for customers who are seriously ill. The legislation amends existing law to provide more comprehensive protections for individuals with serious medical conditions by changing how utility service terminations are handled. Specifically, the bill allows for initial telephone certification of serious illness by a licensed physician, which must be followed up with a written certification within seven days. The key change extends the potential non-termination period from three weeks to three months, giving seriously ill customers more time before potential utility disconnection. The bill requires utilities to honor physician certifications but allows them to seek review of the certification's validity through the division of public utilities and carriers. If a certification is rejected, the utility must immediately notify the customer in writing, explaining the reasons for rejection and the customer's right to have the division review the decision. Importantly, the bill clarifies that while service cannot be terminated during the specified period, customers remain financially responsible for the utility services they receive. The legislation takes effect immediately upon passage, providing quick implementation of these enhanced protections for vulnerable customers.

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