Bill > A02579

This bill amends the New York Public Service Law to modify regulations surrounding call centers for gas and electric corporations. The bill requires these corporations to provide customer assistance via phone or written communication for various service-related inquiries, including financial responsibilities, service requests, emergency services, billing, and payment arrangements. The legislation restricts corporations from closing call centers or relocating customer assistance outside of New York state without first obtaining approval from the public service commission through a public hearing process. The bill allows temporary exceptions for relocating customer assistance in specific circumstances such as natural disasters, cyber attacks, emergencies, or excessive call volumes. Corporations must notify the commission within ten business days of such temporary relocations, and any work flexibility policies for call center employees represented by labor organizations must be mutually agreed upon. Additionally, the bill adjusts the effective date of the original legislation, changing it from immediate implementation to taking effect 180 days after becoming law. The bill aims to protect local jobs and ensure consistent, accessible customer service for utility customers in New York state.

Agriculture and Natural Resources

https://www.nysenate.gov/legislation/bills/2025/A2579