Bill > SB00972

This bill aims to enhance consumer rights in telecommunications services by allowing customers to cancel their service at any point during a billing cycle without financial penalties. Specifically, the bill mandates that when a consumer decides to terminate their telecommunications service mid-billing cycle, the service provider must (1) stop charging the customer for any period after the cancellation date and (2) provide a pro-rated refund for any prepaid service that was not actually used. This legislation is designed to give consumers more flexibility and protection by eliminating the traditional practice of requiring customers to wait until the end of a billing cycle to cancel services and ensuring they are not charged for services they no longer receive. The bill represents a consumer-friendly approach to telecommunications service contracts, potentially saving customers money and reducing the friction often associated with changing or canceling service providers.

Justice

https://www.cga.ct.gov/asp/cgabillstatus/cgabillstatus.asp?selBillType=Bill&bill_num=SB00972&which_year=2025