Bill > SB154

This bill amends the Pennsylvania Public Utility Code to establish comprehensive protections for utility customers and regulate how public utilities handle customer accounts, deposits, terminations, and payment arrangements. The bill creates a new chapter focused on responsible utility customer protection that addresses several key areas: utility deposits, payment arrangements, service termination, and reconnection procedures. It aims to balance the needs of utility companies with consumer protections, particularly for low-income customers. The legislation requires utilities to provide clear notice before service termination, offers flexible payment arrangements based on household income levels, and establishes winter protections for customers during colder months. The bill prohibits utilities from implementing surcharges for uncollectible expenses and requires utilities to offer assistance programs and payment options for customers experiencing financial hardship. Additionally, it mandates that the Public Utility Commission report on the implementation of these provisions every five years, ensuring ongoing evaluation of the law's effectiveness. The bill seeks to create more equitable utility service practices by providing structured guidelines for customer interactions, preventing arbitrary service terminations, and offering support for customers facing economic challenges.

Budget and Finance, Business and Industry, Labor and Employment

https://www.legis.state.pa.us/cfdocs/billinfo/bill_history.cfm?syear=2025&sind=0&body=S&type=B&bn=154