Bill > A03414

This bill establishes the "Internet Service Outage Consumer Protection Act," which requires internet service providers (ISPs) operating in the state to provide automatic bill credits to consumers when internet service is disrupted. Specifically, if an outage lasts more than one hour (excluding scheduled maintenance), the ISP must issue a prorated credit calculated based on the consumer's monthly service rate. The credit will be automatically applied to the next billing cycle, and the ISP must notify consumers about the outage and credit within 24 hours of service restoration. The bill defines key terms such as "internet service provider" (any business providing internet connectivity), "outage" (service unavailability), and "consumer" (person or entity purchasing internet service). ISPs are also required to maintain records of outages and credits for three years and can be subject to penalties, including fines, for non-compliance. The act will take effect 90 days after becoming law, providing a mechanism to protect consumers from extended internet service interruptions and ensure they are compensated for lost service time.

Government Affairs

https://www.nysenate.gov/legislation/bills/2025/A3414