Bill > SB46

This bill establishes a comprehensive framework to improve government service delivery in Georgia by creating two key leadership positions and setting clear standards for state agencies. The bill introduces a State of Georgia Government Service Delivery Lead within the Georgia Technology Authority, who will be responsible for coordinating government-wide efforts to enhance service delivery, develop standards for understanding citizen needs, collect and evaluate service performance data, and engage with experts to identify best practices. Additionally, each state agency will be required to appoint a lead service delivery official who will be responsible for implementing service improvements within their specific agency, reporting directly to the agency head, and submitting a 12-month plan for enhancing government services. The bill defines important terms such as "government service delivery" (any action providing a benefit to residents, businesses, or organizations) and "high-impact service programs" (agency programs with significant public-facing services). Starting in 2026, the Director of the Georgia Technology Authority must submit an annual report to state leadership detailing efforts to improve government service delivery. The legislation aims to build trust, transparency, and accountability in state government services by establishing clear responsibilities and performance metrics.

Budget and Finance, Government Affairs

https://www.legis.ga.gov/legislation/69579