Bill > S03674

This bill amends the New York Public Service Law to provide utility customers with a new legal pathway to resolve complaints involving significant financial disputes. Specifically, the bill allows customers of gas, electric, steam, or utility service providers to file a legal action in a court of competent jurisdiction when the alleged damages exceed $25,000, either individually or in aggregate. Importantly, this new provision allows customers to pursue legal action prior to or instead of going through informal regulatory hearings or administrative review processes, and courts reviewing such claims will not be required to defer to regulatory body decisions. The bill essentially expands customer rights by creating a more direct judicial remedy for resolving substantial utility billing disputes, giving customers additional flexibility in seeking resolution of their complaints against utility companies or regulatory bodies. The amendment preserves the Public Service Commission's existing oversight responsibilities while providing customers with a more robust mechanism to challenge utility practices or charges through the court system.

Transportation and Infrastructure

https://www.nysenate.gov/legislation/bills/2025/S3674