Bill > S04311

This bill requires the New York Public Service Commission to establish and enforce service performance standards for telephone corporations offering fixed wireless telephone services in the state. The bill mandates that service providers must submit monthly reports detailing their compliance with these standards, which will cover areas like maintenance service, installations, network performance, and answer times. These reports must be public, posted online, and disaggregated by provider, region, and subregion. If a service provider fails to meet the established standards, they face significant financial penalties, including potential fines up to $500,000 per instance of non-compliance, which can increase to $1 million for repeated failures. Moreover, a service provider cannot offer or continue to provide fixed wireless telephone services in the state unless they have consistently met the commission's performance standards for at least twelve consecutive months. The bill also includes provisions that prevent the commission from waiving or reducing these standards except during emergencies, and stipulates that competition or the existence of alternative providers cannot be used as a justification for modifying performance requirements. The legislation aims to ensure high-quality telecommunications services for New York residents by creating stringent accountability measures for telephone corporations.

Transportation and Infrastructure

https://www.nysenate.gov/legislation/bills/2025/S4311