Bill > S04316

This bill requires telephone corporations (including landline, internet, and cell phone service providers) to develop and implement an emergency response plan to quickly restore phone service for customers who use medical alert systems or devices that transmit medical data to healthcare providers. The plan must be submitted annually to the Public Service Commission for review and must include contact information for customers with medical needs, outreach communication strategies, and procedures for practicing the emergency response plan. Telephone companies must annually send forms to residences and provide an online link allowing customers to voluntarily notify the company if a resident has life-threatening medical conditions requiring a medical alert system or critical medical data transmission. The telephone corporation must maintain an updated list of such customers and add new notifications within three business days. The bill prohibits telephone corporations from transferring their obligations to another entity without the commission's written consent, and the commission is tasked with supervising compliance and creating necessary rules and regulations. The law will take effect 180 days after becoming law, ensuring telephone companies have time to develop and implement the required emergency response plans.

Transportation and Infrastructure

https://www.nysenate.gov/legislation/bills/2025/S4316