Bill > HB2831

This bill amends the Public Utilities Act to require cable or video providers to issue a pro rata credit to customers who request service disconnection during the first 2 weeks of a monthly billing period. Currently, cable and video providers are required to cease charging a customer for services within one business day after receiving a termination request, but this new provision mandates that they also provide a proportional credit for the unused portion of the billing cycle when a customer disconnects service early in the month. This change aims to provide more consumer-friendly billing practices by ensuring customers are not charged for services they do not use for a significant portion of the billing cycle. The bill is part of a broader set of regulations governing cable and video service providers in Illinois, which include various customer service standards, privacy protections, and requirements for transparent billing and service practices.

Transportation and Infrastructure

https://www.ilga.gov/legislation/BillStatus.asp?DocNum=2831&GAID=18&DocTypeID=HB&SessionID=114&GA=104