Bill > SB0237

This bill modifies provisions related to public safety answering points (PSAPs) and emergency communications services in Utah. It establishes new standards for 911 call processing, requiring PSAPs to maintain a transfer rate of 2% or less, answer 90% of calls within 15 seconds and 95% within 20 seconds, and adopt statewide call handling protocols. The bill requires the Department of Public Safety to develop a plan to connect computer-aided dispatch (CAD) systems across different agencies by July 1, 2029, enabling more efficient electronic transfer of 911 communications. Counties with PSAPs that fail to meet the 2% transfer rate by June 30, 2024, must conduct a third-party audit to evaluate emergency services and develop an implementation plan. The bill also changes how 911 emergency service charge revenue is distributed to PSAPs, basing it on the average proportion of total call volume over the previous three years. Additionally, the bill repeals a previous section related to PSAP distributions and sets an effective date of May 7, 2025, with some provisions taking effect on January 1, 2026. The overall goal is to improve the efficiency, interoperability, and quality of emergency communication services across Utah.

Government Affairs, Justice

https://le.utah.gov/~2025/bills/static/SB0237.html