Bill > SB2194

This bill modifies the 2-1-1 Service Act to enhance the governance and oversight of the statewide 2-1-1 system, which is a simplified telephone number providing information and referral services for health and human services. The bill updates several key provisions, including changing references from "citizens" to "residents" and expanding the qualifications for the lead entity, which will now need to demonstrate expertise in health and human services, secure diversified funding, and collaborate actively with state departments and non-governmental stakeholders. The bill also strengthens the lead entity's ability to manage 2-1-1 service providers by making their approval contingent on meeting minimum qualifications and maintaining accreditation, and allows the lead entity to remove providers who fail to meet these standards. Additionally, the bill introduces more comprehensive annual reporting requirements, mandating detailed reporting on call volumes, caller demographics, service referral trends, and coverage rates. The lead entity will now be required to provide an initial report within six months of the bill's enactment and subsequent reports at least annually. The bill also extends the repeal date of the Human Services 2-1-1 Collaboration Board Act to July 1, 2025, ensuring continued support and development of the 2-1-1 service system in Illinois.

Health and Social Services

https://www.ilga.gov/legislation/BillStatus.asp?DocNum=2194&GAID=18&DocTypeID=SB&SessionID=114&GA=104