Bill > AB578

This bill aims to regulate food delivery platforms by establishing new consumer protection and transparency requirements. The legislation would prohibit food delivery platforms from using tips or gratuities to offset a delivery driver's base pay, and require them to provide clear, itemized cost breakdowns for both customers and delivery drivers. The bill mandates that platforms include a customer service feature with the ability to connect customers to a live person if an automated system cannot resolve their concerns. Additionally, the bill requires platforms to provide full refunds to customers for undelivered or incorrect orders, ensuring that the original gratuity is refunded without penalizing the delivery driver. Platforms must also allow customers to adjust gratuities before delivery and provide refunds through the original payment method when possible. The legislation seeks to increase transparency in pricing, protect delivery workers' compensation, and improve customer service in the food delivery industry by adding specific requirements to existing business practice regulations.

Business and Industry, Justice

https://leginfo.legislature.ca.gov/faces/billStatusClient.xhtml?bill_id=202520260AB578