Bill > HF592

This bill requires the Minnesota Commissioner of Human Services to develop and implement a customer service survey for medical assistance and long-term services and supports applicants between November 2025 and May 2026, focusing on gathering feedback about wait times and application form complexity. By November 2026, the Commissioner must submit a comprehensive report to legislative committee chairs, which includes recommendations for improving the public assistance application process. The report must address multiple areas, including reducing application times, improving staff training, developing an expedited application process for out-of-state applicants, creating more efficient technology-driven application systems, aligning application requirements across different services, establishing best practices for application processing, and developing unified intake points. Additionally, the bill requires the Commissioner to assess the cost and feasibility of creating an interactive eligibility form that reduces duplicative information across different public assistance services administered by the Department of Human Services and the Department of Children, Youth, and Families. The report will draw from existing information, customer survey results, and consultations with lead agencies responsible for administering these applications statewide.

Labor and Employment

https://www.revisor.mn.gov/bills/bill.php?b=House&f=HF0592&ssn=0&y=2025