Bill > SB5751

This bill establishes a comprehensive framework for improving government service delivery in Washington State by creating new roles, standards, and accountability mechanisms. The bill defines key terms such as "government service delivery" as any action by a state entity providing services to residents or organizations, and creates a statewide Government Service Delivery Lead within Washington Technology Solutions who will be responsible for coordinating government-wide efforts to enhance service quality. Each state entity will be required to designate a senior official to implement service delivery improvements, focusing on factors like ease, efficiency, transparency, and accessibility. The lead will develop government-wide service delivery standards, collect and report data on service quality, evaluate performance using specific metrics, and engage with stakeholders to identify best practices. Additionally, the bill mandates an annual report to key government offices and legislative committees detailing current and future efforts to improve government services. The goal is to build trust, maintain accountability, and create a more user-friendly government service experience across all state entities, with particular attention to high-impact service providers.

Government Affairs

https://app.leg.wa.gov/billsummary?BillNumber=5751&Year=2025&Initiative=false