Bill > A05583

This bill, named the "Mariah N. Lacey-Reid Law," amends the mental hygiene law to establish new protocols for designated hotline centers, specifically those handling the 988 suicide prevention and behavioral health crisis hotline. The bill requires these centers to develop comprehensive strategies for managing calls, including playing calming music and providing regular "comfort" messages when callers are placed on hold. If necessary, the hotline centers must also use additional messaging to encourage callers to remain on the line. These protocols are intended to improve the quality of support and connection for individuals experiencing a mental health or suicide crisis, ensuring they receive compassionate and continuous care during potentially vulnerable moments. The law is designed to align with national best practices for crisis intervention and mental health support, with the goal of reducing the likelihood of call abandonment and providing a more supportive communication experience for people seeking help.

Health and Social Services

https://www.nysenate.gov/legislation/bills/2025/A5583