Bill > S05126

This bill amends the New York Public Service Law to enhance consumer protections and transparency for utility service customers. It requires the Public Service Commission (PSC) to provide written determinations for customer complaints within 90 days, with these determinations clearly explaining the established facts, reasons for the decision, required actions, and available further procedures. The bill removes language that previously suggested the PSC would only "use its best efforts" to complete investigations, instead mandating a definitive 90-day timeline for resolving complaints. Additionally, the bill requires utility corporations to retain customer billing records for eight years, which will help customers and regulators access historical billing information for disputes or reviews. These changes apply to various utility services including water, gas, electricity, and steam heat, and aim to improve accountability and transparency in how utility complaints are handled across different types of service providers.

Transportation and Infrastructure

https://www.nysenate.gov/legislation/bills/2025/S5126