Bill > S05553

This bill, known as the "rate hike notice act," mandates that utility companies in New York must notify customers about proposed rate increases through multiple channels. Specifically, within one business day of a rate increase proposal being published, utilities must send a text message to customers who have opted in for such communication, informing them of the proposed increase and providing key details like the utility's name, the percentage increase for typical residential and commercial customers, where to find more information, and a clarification that the increase requires approval from the Public Service Commission (PSC), which is the state agency that regulates utilities. Additionally, utilities must send an email notice with similar information to customers who have opted in for email communication. Beyond electronic notifications, utilities are also required to include a separate page in each customer's next monthly bill statement detailing the proposed rate increase, mirroring the information provided on the PSC's website. This act aims to ensure greater transparency and provide customers with timely information regarding potential changes to their utility bills.

Agriculture and Natural Resources, Transportation and Infrastructure

https://www.nysenate.gov/legislation/bills/2025/S5553