Bill > A5377

This bill, named the "Joe Piscopo Utility Emergency Call Center Act of 2025," requires electric and gas public utilities operating in New Jersey to maintain 40 percent of their emergency call center operations within the state. The bill defines key terms such as "electric public utility" and "gas public utility" as companies that transmit or distribute electricity or gas to end users in New Jersey, and "emergency call center" as a facility where workers receive communications from customers for assistance or service during emergencies. By mandating that 40 percent of these call centers be located in New Jersey, the legislation aims to ensure a significant portion of utility customer support and emergency response infrastructure remains within the state, potentially providing local job opportunities and ensuring more localized and responsive customer service. The bill will take effect 180 days after its enactment, giving utilities time to adjust their call center operations to comply with the new requirement.

Transportation and Infrastructure

https://www.njleg.state.nj.us/bill-search/2024/A5377