Bill > S05714

This bill requires state agencies to systematically collect and utilize voluntary resident experience feedback to improve government services. Specifically, the governor will designate "covered agencies" (high-impact, resident-facing state executive branch agencies) that must develop standardized survey questions addressing overall satisfaction, task completion, professional treatment, service timeliness, and other relevant metrics. These surveys will be conducted across multiple service platforms, collected anonymously at the point of service, and will be entirely voluntary, ensuring no resident faces discrimination for not participating. Each covered agency must submit a biannual report to the governor and legislature detailing the feedback received, how it was used to improve services, and recommendations for future enhancements. The bill aims to create a more responsive, resident-centered government by systematically gathering and acting on direct public input, with the understanding that improving service quality increases public confidence in government institutions. The legislation emphasizes that while many state agencies already provide excellent service, there is always room for continuous improvement through intentional feedback collection and analysis.

Budget and Finance

https://www.nysenate.gov/legislation/bills/2025/S5714