Bill > S831

This bill, known as the "Representing VA with Accuracy Act" or "REP VA Act," aims to improve telephone communication at the Department of Veterans Affairs (VA). Specifically, the bill requires that by January 1, 2026, any calls made to veterans by VA employees or contractors must originate from a single, well-known telephone number and use caller identification that clearly indicates the call is from or on behalf of the VA. Additionally, the bill mandates that the Veterans Health Administration establish at least one call center in each of the six major U.S. time zones (Eastern, Central, Mountain, Pacific, Alaska, and Hawaii) to handle healthcare appointment and referral concerns. The call centers are not required to be in every location within a time zone, particularly those that do not observe daylight saving time. These provisions are designed to enhance communication transparency and accessibility for veterans seeking services and benefits from the VA, making it easier for veterans to identify and interact with VA representatives.

Military Affairs and Security

https://www.congress.gov/bill/119th-congress/senate-bill/831/all-info