Bill > HB62

This bill updates Delaware's laws regarding the termination of utility services to residential dwelling units, providing comprehensive protections for utility customers. The bill defines specific periods as "heating season" (November 1 to March 31) and "cooling season" (June 1 to September 30) and establishes detailed restrictions on when and how utility companies can disconnect services. Key provisions include requiring at least 72 hours' notice before service termination, mandating that disconnections can only occur between 8:00 a.m. and 4:00 p.m. Monday through Thursday, and prohibiting disconnections during extreme weather conditions (when temperatures are below 35 degrees Fahrenheit or heat index is above 95 degrees). The bill also requires utilities to maintain a third-party notification program, make multiple contact attempts before disconnection, and provide written notices that include information about payment options, dispute resolution, and assistance programs. Additionally, utilities cannot terminate services if an occupant has a medical condition certified by a healthcare professional that would be adversely affected by service disconnection. The bill applies to gas and electric utilities and allows for civil penalties up to $1,000 for violations, with each day of continued violation considered a separate offense. Utilities are still permitted to disconnect services if the account holder voluntarily requests disconnection.

Agriculture and Natural Resources, Transportation and Infrastructure

https://legis.delaware.gov/BillDetail?LegislationId=141894