Bill > AB370

This bill enhances consumer protections and oversight for service contracts in Nevada by requiring the Division of Insurance to establish a toll-free telephone number for consumers to file complaints about how providers handle service contract claims. The bill mandates that the Commissioner of Insurance create a rating system for service contract providers, which will assign star ratings (between one and five stars) based on the provider's regulatory compliance and the number of complaints received. Each service contract must now include a clear, prominently displayed statement informing consumers about their ability to contact the Division of Insurance if they are unsatisfied with a claim's handling, including the specific toll-free telephone number. The rating system will be periodically updated, with providers having the opportunity to appeal their assigned rating, and the most recent ratings will be publicly posted on the Division's website. These provisions aim to increase transparency, accountability, and consumer recourse in the service contract industry by providing easily accessible information and a straightforward mechanism for addressing consumer concerns.

Business and Industry

Commerce and Labor (A)

https://www.leg.state.nv.us/App/NELIS/REL/83rd2025/Bill/12497/Overview