Bill > HB3263

This bill requires utility companies in West Virginia to create and implement comprehensive outage communication plans that provide customers with advance notice and detailed information about both planned and unexpected service disruptions. Specifically, the plans must include a methodology for notifying all affected customers before planned service interruptions, outline multiple methods of communication, and provide specific details about the outage such as its estimated duration and expected end time. Each utility company must develop such a plan and then file it with the Public Service Commission (PSC), which is the state regulatory body responsible for overseeing utility services. The bill aims to improve transparency and customer communication during utility service interruptions, giving customers more advance warning and information when their electricity, water, or other essential utility services will be impacted. The law will go into effect 90 days after its passage, giving utility companies time to develop and submit their communication plans to the PSC.

Government Affairs, Transportation and Infrastructure

http://www.wvlegislature.gov/Bill_Status/Bills_history.cfm?input=3263&year=2025&sessiontype=RS&btype=bill